Dec. 26, 2018


Dear Friends,

On Saturday, December 8, 2018, I entered a Department Store looking to find a sale on an outfit and to place some other garments on a lay-a-way plan. 

Lo and behold, “I was summoned to register #9 to pay for my items.”  As I approached the young lady I told her that, “I wanted to pay for one item with my ATM card and place 2 other items on lay-a-way.”

For some reason she could not find my information in the system.  I couldn’t understand because I have been shopping at this particular store far over 20 years. 

Okay.  I went along with giving her my information twice verbally and she still could not get it registered.  I presented my Driver License to her, hoping and praying that it would speed up the process and she would now be able to input correct information.  She still ended up asking me a few questions, even with the proof right in front of her.  I went along with that.  I gave her the benefit of doubt thinking that she might have been new and above all nervous.  Yet, I could not understand why would they place a new person on a cash register during one of the busied days of the week, plus with this being the Holiday season?

Now, she had already taken my ATM card for the one take home item.  We were now, working on the 2 lay-a-way items.  I told her that, “I wanted to place 20 dollars on those items.”  The register calculated that I only needed to pay $15.64.  I told her great, “Just give me the change back from the 20 dollars.” 

Lo and behold, the cash register did not produce the amount of change that she was supposed to give me back.  After she had rung up everything she said, “That’s fine you can just put the 20 dollars on it.”  She quickly closed the cash register after the receipt had already been produced not showing my 20 dollars deduction.  I did question her asking, “If they would know that I had paid the 20 dollars because it wasn’t showing on the receipt?”  She assured me that, “They would.”

In Closing:  I felt bad for her because my conclusion was that she could not count.  You see, this is the problem that we are facing with many of our young folk.  They are truly lost if technology doesn’t calculate things for them.   For this reason, it is extremely important that we go back to the basic teaching our children, addition, subtraction, multiplication, & division.  I often hear people say, “We don’t want to go back because we have advanced into the future.”  I don’t know about you, I do not want anyone leading me that cannot read, count or unable to sign their name on a check because they weren’t taught to write.  Unbelievably, these will be our leaders one day.  Holy Ghost help us, please?  I will continue to tell you that it’s prayer time, as never before.

My daughter told me, “I should have reported the young lady.”  I didn’t want her to lose her job.  What do you say?  What would you have done in a situation like this?  Need Feedback….

P.S. I failed to tell you that my 2 items are still in lay-a-way.




Love you,

JoAnne Smith Hooks